We offer a lifetime replacement or money back guarantee. 

If you’re ever unhappy with your item, it malfunctions or breaks, we’ll happily send you a free replacement or provide a full refund of your original purchase price. 

Simply email support@upperechelonproducts.com with your name, order information and a brief description of the issue(s) you’re experiencing.  

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your request is received, we will process your refund and credit back the amount owed to your original form of payment. You will receive an email confirmation once the payment has been processed.  


  • The above guarantee is against defects in materials and workmanship, with no time limit to make a claim. If anything goes wrong with your product, we will send you a replacement for free! 
  • No returns required.
  • Non-returnable items:
    • Gift cards
    • Downloadable software products